Solutions

Supply Chain Control Tower

Supply chain managers are used to dealing with challenges that can come in many shapes and sizes. It could be something as simple as the weather impacting delivery, to an unexpected global pandemic that disrupts operations and significantly changes consumer buying behavior.

While COVID-19 put a strain on global supply chains, it also accelerated consumer demand for better digital experiences. As more shoppers turned to e-commerce, expectations for services likes free delivery, along with convenience and personalization from more immediate fulfillment options like buy online pick-up-in-store (BOPIS) and click-and-collect were heightened. These new consumer habits that are forming now will drive long-term adoption of these fulfillment options.

Visibility and predictability into the supply chain across vendors, transport providers, manufacturers, distribution, stores and dealers is key to unlocking actionable insights. Does the business know exactly when each shipment is going to arrive? If there is a delay, what is the effect likely to be? How can the business mitigate impact?

Publicis Sapient and our network of best-in-class technology partners deliver solutions that strengthen the world’s supply chains. Our solutions start with early beta participation and include pre-packaged implementation accelerators that shorten time to value.

Our Supply Chain Control Tower combines established solutions with Publicis Sapient accelerators, which are integrated with existing systems to provide end-to-end supply chain visibility and intelligence.

With this system, users are able to build dashboards with KPIs that are utilized in open “resolution rooms” to resolve and document the case for future reference. The Control Tower provides a 360-degree view of the supply chain, as well as a granular view for the operations team to focus and act upon the targeted areas.

We share a commitment to delivering digital supply chain solutions to companies around the world which leverage the best of Publicis Sapient’s unique skill set in digital business strategy, consulting, customer experience, marketing modernization, IT, Data and AI, and deep industry skills. Our work with a number of global clients has realized benefits including increased revenue and reduced costs across the fulfillment network, the returns and on the demand side.